FAQs

Accounts and Billing

Can I make a payment online?

Yes, you can submit your payment online by entering your information here:
  https://montanagrafix.com/contact-us/make-a-payment/

Can you work with me if I am not located in Montana?

Yes, we work with clients from all across the United States. We do not work with clients in Countries outside of the United States, but any State in the US, we do.

Do I have to prepay for my website design or services at Montana Grafix?

While we do not require you to pre-pay for certain services, you will be required to put 50% down towards a website design project.  This gives us a commitment from you, enabling us the ability to create a mutual agreement between both parties.  A signed contract is required for us to do business together for websites.

How much do my annual fees cost and what should I expect to pay each year?

Each year, you should expect around $120 in fees just to have a website. These are basic domain and hosting fees. Additional fees may apply for Website Security, SSL Certificates, Email, Additional Domains and Specialized Hosting.

Domain Questions

Can I purchase my domain from Montana Grafix?

Yes, you can search for any domain and purchase them directly from us at Montana Grafix.  Click here to search for your domain.

What do I do if I don’t have ownership of my domain that I have paid for?

If you have paid for a domain, you should be the rightful owner unless a special agreement has been made between you and the registering company.

What do I do if I don’t know who my existing domain is registered through?

We can help you.  We have tools to lookup where a website domain is registered as well as hosted.  Give us a call and we can help you determine how your domain is configured.

What do I do if my domain name has expired?

If your domain name has expired, it may have been resold back on the market.  We can find the status of a domain and determine its’ eligibility for recovery, call our office should this happen to you.

Can i setup my professional email on my cell phone?

Yes, your email can be utilized on a plethora of platforms, from smart-phones to tablets, computers, etc.

Can you setup a professional email for me? (i.e. me@mydomain.com)

Yes, once your domain is registered and hosted, we can setup any number of email addresses for you.  Emails can be setup using a basic POP platform, or we can setup an Office365 email for you.  Ask us about the differences and benefits of these different email types.

What if I lose my email password, can you help me?

Yes, we can change your password at anytime should you wish.

Will your emails work with an email client like Outlook or Windows Live Mail?

All of our emails can be funneled through any email client.

Hosting Questions

Can I have more than one domain pointed to the same hosting account?

Yes, you can have as many domains as you wish pointed to the same hosting account or files. There is a simple DNS change that needs to occur with each domain, which will then give you the same website on multiple domains.

Do you offer hosting and why do I need it?

Hosting is like “renting” internet space. Your website houses a series of files that are created specifically for you, and a host serves that information to those that are requesting it. Hosting is an essential requirement of having a website that is live on the world wide web.

Does your hosting include backups?

Our hosting includes daily backups of all your website files and email files. Should you need to recover a backup, we can revert back up to 15 days of backups.

My website is hosted somewhere other than Montana Grafix, can you use my existing hosting?

This is dependent on the platform and technology that your site is built upon. Certain hosting accounts do not have the capability of handling the bandwidth usage of the new technology, therefore, older hosting accounts may not have the ability to handle the server requests made on your new site. We can advise you if your hosting account is incapable of handling the new technology, give us a call and we can help you.

Website Design Questions

Can you make changes to my website if it was created by a different person or agency?

Yes, we can make any changes to any previously designed website as long as you can provide us with the access to the HTML files. We are experts at coding and can make any necessary changes or adjustments.

Do you setup social media company pages?

Yes, we charge an affordable fee to setup your company’s Social Media pages. Once developed, it is your responsibility to post to them, unless otherwise directed. We can schedule and arrange posts for you as well, for a nominal fee.

Do you update my website plugins and if so, does it cost me?

Yes, we offer complimentary plugin updates with our hosting services. If you host your website on a different server, you are responsible for updating the plugins and themes.

How much will a website cost me?

Our websites start at $799 and can be as elaborate as you choose, dependent on additional plugins, functionality, online stores, etc. Contact us for a customized quote today.

How quickly can you design me a new site?

Generally, we suggest a 4-6 week timeframe to design a website from start to finish. The faster you send us your content and information, the quicker we can design the site and launch it.

If you design me a new website, can I edit my own content?

Yes, we prefer our clients make their own changes to their websites. It saves us time and you money. That is why we do a complimentary 2 hour training once your new site is launched, showing you how to make the necessary changes and adjustments to your newly designed website.

My website is hosted somewhere other than Montana Grafix, can you use my existing hosting?

This is dependent on the platform and technology that your site is built upon. Certain hosting accounts do not have the capability of handling the bandwidth usage of the new technology, therefore, older hosting accounts may not have the ability to handle the server requests made on your new site. We can advise you if your hosting account is incapable of handling the new technology, give us a call and we can help you.

Once my site is built, will you help me make changes?

Once your site is launched and the 2 hour complimentary training is complete, we will bill you hourly for any changes to your site. We are happy to provide advice and direction, but we do bill for our time on an hourly basis, once your site is complete.

What is Google Analytics and why do I need it?

Google Analytics is a platform of tools that are tied to your site that allow you to track the activity on your site. It gives you statistics on what your users searched for to find your site, what search engine they used, the times of day that your site received the most hits, etc. These are invaluable tools that can be utilized to help grow your business and gain you new clients.

When you design my site, can i add pages later on?

Yes, you can add as many pages as you wish after the site is launched.